Terms & Conditions

2.1 You must be 18 or over and resident in the United Kingdom, Channel Islands or Isle of Man to enter.

2.2 Directors, employees, contractors and agents of The Padel Draw Ltd, and their immediate family members or household members, may not enter any Competition.

2.3 We may request proof of age, identity or address at any time, including before releasing a prize, and may void an entry or withhold a prize where eligibility cannot be reasonably confirmed.

2.4 By entering, you confirm the details you provide are accurate and that you are entering on your own behalf, not on behalf of or using the payment details of another person without their authorisation.

3.1 Paid entries are made via the Website only. All entries — paid and free postal — require a free account with The Padel Draw. You will provide your name, date of birth (to confirm you are 18 or over), email, phone number, and home address at signup, and select the number of tickets you wish to purchase at the price stated on the relevant Competition page. Payment is processed by our secure payment provider.

3.2 To enter, you must correctly answer the skill question set for that Competition (see clause 5). Entries with an incorrect or missing answer will not be entered into the draw, though payment will still be processed as normal — see clause 9 on refunds for how this is handled.

3.3 Once payment has cleared, each ticket is allocated a unique, sequential entry number. You will receive email confirmation of your entry number(s). It is your responsibility to check this confirmation and contact us promptly at hello@thepadeldraw.co.uk if anything is incorrect.

3.4 There is no limit on the number of tickets one person may purchase for a single Competition unless a maximum is explicitly stated on that Competition’s page. Any personal spend limit you have set on your account (see our Safer Play page) will be enforced automatically at checkout.

3.5 One person, one account. You may only hold one account with us. If we identify duplicate accounts opened by the same person (whether by matching phone number, home address, payment card, or other reasonable signal), we may void some or all associated entries and close the additional accounts. We flag potential duplicates for manual review at signup; genuine same-household signups are typically allowed to proceed but may be verified.

3.6 Fraud prevention and monitoring. In line with the DCMS Prize Draws & Competitions Code of Practice, we monitor account activity for signs of harm and misuse. This includes lightweight automated flagging of unusual patterns (see our Privacy Policy for detail). Data collected for this purpose is used only for player protection and fraud prevention, and is never sold or used for unrelated marketing profiling.

4.1 You do not have to buy a ticket to enter any Competition. A free postal entry route is available for every Competition we run, with no exceptions.

4.2 To enter for free, you must first hold a free account with us (see clause 3). Send your entry by pre-paid first or second class post to our postal entry address: The Padel Draw Ltd, 5 Brayford Square, London, E1 0SG. Hand-delivered entries are not accepted and will not be entered into any draw. Each entry must clearly and legibly state: the exact name of the Competition you wish to enter (as shown on the Website), your full name, date of birth, home address, contact telephone number, email address, and your answer to that Competition’s skill question (if one applies). All of these must match the details on your account exactly. Postal entries where the name, date of birth or address does not match the entrant’s account will be flagged for manual review and, if unresolved, will not be entered into the draw.

4.3 Multiple free entries per person are permitted for the same Competition, up to any maximum stated on that Competition’s page (the free-entry cap). Each free entry must be posted separately, in its own envelope. Where more than one entry is received in a single envelope, the whole envelope will be treated as one entry only, regardless of how many separate entry forms are inside. There is no postage-value multiplier or bonus-entries-per-stamp mechanic — one valid postal entry always equals exactly one Competition entry.

4.4 Timing cut-offs. For standard Competitions: a free entry must be received by us before the Closing Date AND before all tickets have been allocated, whichever is sooner. Entries received within the final 48 hours before the Closing Date (or before sell-out) will not be entered into that specific Competition; instead, at our discretion, they will be automatically queued for entry into the next Competition of similar value that still has entries available. Entries received genuinely too late (outside that 48-hour rollover window) are not entered anywhere. For Instant Win Competitions: a free entry must be received before all tickets are sold or allocated, or — if the Competition does not sell out — within 48 hours after the Closing Date. Proof of posting is expressly not proof of entry or of receipt.

4.5 A valid free postal entry is allocated one entry number from the same pool as paid tickets, and has exactly the same chance of being drawn as a single paid ticket. Postal entries are securely destroyed after each draw has taken place.

4.6 Free postal entries with an incorrect or missing skill question answer, or which are illegible or incomplete, will not be entered into the draw. Incomplete or illegible entries are disqualified in full and are not eligible for the 48-hour rollover under clause 4.4.

5.1 Every Competition includes a question requiring a degree of skill, knowledge or judgement to answer correctly, in order to comply with UK law distinguishing prize competitions from lotteries. The question and the correct answer are determined by us and are not published until after the relevant draw has taken place.

5.2 The correct answer must be provided as part of both a paid entry and a free postal entry. An entry submitted without a correct answer to the skill question is not a valid entry into the draw, regardless of payment.

6.1 Where a Competition page states a maximum number of tickets per person, that limit applies strictly. Entries in excess of that limit may be voided. We may also close accounts, void entries, or withhold a prize from any entrant found to have circumvented entry limits — including via multiple accounts, false identities, or other means intended to gain an unfair advantage (see also clause 3.6).

6.2 We reserve the right to refuse, cancel or void any entry we reasonably believe to be fraudulent, abusive, or in breach of these Terms. Where an entry is voided for these reasons, the entry fee is not refundable.

7.1 Every Competition proceeds to a draw on the scheduled draw date stated on its Competition page, no matter how many tickets have been sold. We do not operate a minimum ticket threshold and we will not cancel, suspend, or postpone a Competition due to low commercial ticket sales. This is a deliberate policy choice, in line with the DCMS Prize Draws and Competitions Code of Practice (clause 2.5): entrants should never be at risk of a draw being cancelled simply because a Competition did not sell as many tickets as we had hoped.

7.2 Where ticket sales are low, this means the odds of winning are correspondingly better for the entrants who have taken part. The winner is always drawn from the pool of valid entries received (see clause 8).

7.3 If all available tickets sell out before the scheduled draw date, the Competition closes to further entries immediately and the draw still proceeds on the originally advertised date, unless the Competition page states the draw will take place earlier once sold out.

7.4 We reserve a narrow right to cancel, suspend, or amend a Competition in genuinely exceptional circumstances — specifically: (a) where we have reasonable grounds to believe fraud has affected the entry pool; (b) where a serious technical failure of the Website, payment provider or draw system prevents the Competition being run fairly; or (c) where we are legally required to do so by a court, regulator, or applicable law. In such cases, all paid entrants will be refunded in full via their original payment method within 14 days of the cancellation. This clause is not, and will not be used as, a route to cancel a Competition for commercial reasons such as low ticket sales.

8.1 The winning entry is selected using a cryptographically-seeded random number generator applied to the full pool of valid entries (paid tickets and free postal entries combined) for that Competition. Invalid entries (see clauses 3.2, 4.6 and 6.1) are excluded from the draw pool before selection.

8.2 At the moment of the draw, we (a) freeze the list of valid entries; (b) generate a 64-bit random seed using the operating system’s cryptographically secure random source; (c) use that seed to deterministically select one winning ticket from the frozen pool; and (d) permanently record the seed, the algorithm used, the full list of eligible ticket numbers, the winning ticket number, and the exact date and time of the draw as a single, immutable draw record.

8.3 The full draw record — including the seed and the list of eligible ticket numbers — is published on our public past-draws log at thepadeldraw.co.uk/past-draws within one working day of each draw. This means the result is independently recomputable: any member of the public can, using the published seed and eligible ticket list, re-run the selection using the algorithm described at thepadeldraw.co.uk/how-we-draw-winners, and confirm the same winning ticket is produced.

8.4 In addition to the audit trail described in clauses 8.1–8.3, every draw is confirmed at the moment it is run by an independent witness — a person unconnected to The Padel Draw Ltd, not an employee, contractor or family member of the Promoter, and with no financial interest in the outcome of that draw. The witness observes the draw being executed in real time (in person or via video call), and their name and role are recorded on the draw record and published alongside the seed and eligible ticket list on the public past-draws log. If no independent witness is available at the scheduled draw time, the draw is postponed rather than run privately.

8.5 The seed-based audit trail and the independent witness together provide two distinct verification mechanisms — one mathematical (independently recomputable by anyone after the fact) and one procedural (observed live at the moment the draw happens). Both are recorded on the same draw record.

8.6 Draws take place at the date and time stated on the relevant Competition page. Unless stated otherwise on that page, there is one primary prize winner per Competition. Where a Competition includes secondary or "instant win" prizes, these are described separately on that Competition’s page and are subject to these same Terms unless stated otherwise.

8.7 For a full plain-English description of the draw mechanism, including the specific algorithm used and how to reproduce a past draw yourself, see thepadeldraw.co.uk/how-we-draw-winners.

9.1 Entries are non-refundable except in the following circumstances: (a) we cancel a Competition under the narrow exceptional-circumstances right in clause 7.4 (fraud, serious technical failure, or legal requirement); (b) a payment was taken in error or duplicated due to a technical fault; or (c) your entry was received after the Competition had already closed, sold out, or been drawn, and could not be included.

9.2 If your entry contains an incorrect answer to the skill question (clause 3.2), the ticket price is not automatically refunded, because you had the opportunity to answer correctly at the point of entry. We will, however, consider individual refund requests made in good faith on a case-by-case basis (for example, an obvious typing error).

9.3 Refunds under this clause are made to the original payment method within 14 days of the event giving rise to the refund.

10.1 We will contact the winner using the details provided at the point of entry. It is the entrant’s responsibility to ensure these details are accurate and kept up to date.

10.2 If, after reasonable attempts over a period of 28 days, we are unable to make contact with the selected winner, or unable to verify their eligibility under clause 2, we reserve the right to select an alternative winning entry using the same method described in clause 8.

11.1 The prize for each Competition, including a description, its approximate value, and any cash alternative, is stated on that Competition’s page.

11.2 Where a cash alternative is offered, the winner may choose between the advertised prize and the stated cash sum. This choice must be confirmed in writing within 14 days of the winner being notified; if no choice is confirmed within this period, the advertised prize (not the cash alternative) will be provided by default.

11.3 Prizes are non-transferable, and may not be exchanged, sold back to us, or substituted for anything other than the cash alternative stated on the Competition page (where one is offered).

11.4 If an advertised prize becomes genuinely unavailable after a Competition has launched (for example, a specific racket model is discontinued or a specific holiday date becomes unavailable), we may substitute a prize of equal or greater value, and will notify all entrants of this change as soon as reasonably possible.

11.5 Where a Competition prize includes clothing or other sized apparel items, the following provisions apply as a specific application of the general prize-substitution principle in clause 11.4 above:

11.5(a) After being confirmed as the winner, and before dispatch, the winner will be asked to confirm their preferred size (and, where applicable, colour or other selectable options) for each sized item in the prize bundle. This confirmation must be provided in writing within 14 days of being asked; if no confirmation is received within this period, we will make a reasonable size selection on the winner’s behalf so the prize can be dispatched, after which any further size exchange will be at the winner’s own cost.

11.5(b) Where the product photography and description on a Competition page shows only one version of an item (for example, only a men’s version), that photography is for illustrative purposes only. It does not limit or restrict entry, eligibility, or prize entitlement on the basis of gender, and all entrants are eligible on equal terms regardless of gender.

11.5(c) Where a female-equivalent version of a listed item exists from the same supplier, a female winner may request that equivalent version in place of the version pictured, at the same total value cap as originally advertised, even if the equivalent version is not itself shown or named in the Competition photos or description.

11.5(d) All selections under this clause — size, and where applicable gender variant — are subject to genuine availability from our supplier at the time the winner’s selection is confirmed.

11.5(e) If a specific size or variant is unavailable at that time, we will substitute the affected item with an alternative of equal or greater value at retail (RRP), at our reasonable discretion, so the winner never receives an item of lower total value than originally advertised.

11.5(f) Where a Competition prize is described with a combined or capped total value across multiple items (for example, “up to £X total value” for a bundle), any substitution under this clause will remain within that advertised total value cap: individual substituted items may vary in value from the item they replace within a reasonable, fair range, but the combined value of the delivered prize will never fall below the total value originally advertised for the bundle.

12.1 Physical prizes (e.g. rackets, equipment) are delivered free of charge to a UK mainland address of the winner’s choosing, using a tracked delivery service, within 28 days of the winner’s identity and eligibility being confirmed.

12.2 Prizes involving travel, holidays or experiences are subject to the terms of the relevant travel operator, hotel or venue, including their own booking, cancellation and amendment terms, which are separate from these Terms. Travel dates are typically subject to availability and must usually be booked within a stated window (see the specific Competition page for details).

12.3 This clause does not affect your statutory rights in relation to the condition or quality of goods and services supplied as a prize.

13.1 If you win a Competition, you agree that we may use your first name, general location (e.g. town or county — never your full address), and photographs or video of you with the prize for marketing and publicity purposes, both at the point of handover and afterwards.

13.2 If you would prefer not to be photographed or filmed, please tell us and we will do our best to accommodate this — though we may still refer to winners by first name and general location as part of our commitment to transparency.

14.1 We process personal data in accordance with UK GDPR and the Data Protection Act 2018, in order to run Competitions, process entries and payments, contact entrants and winners, and — where you have separately consented — send marketing communications.

14.2 Full details of what we collect, why, and your rights, are set out in our Privacy Policy at thepadeldraw.co.uk/privacy.

14.3 Postal entries are used solely to process that entry into the relevant draw and are securely destroyed after the draw has taken place.

15.1 Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be limited or excluded.

15.2 Subject to clause 15.1, we are not liable for any indirect or consequential loss arising from your entry into a Competition or a prize won through one, and our liability for direct losses is limited to the value of the relevant ticket price(s) paid by the entrant, except in relation to a prize we are obliged to deliver under clause 11.

15.3 We are not responsible for entries lost, delayed, or not received due to technical failure, network issues, or postal delays outside our reasonable control, though we will act reasonably and fairly where this affects an entrant’s ability to take part.

16.1 If you have a complaint about a Competition or how it was run, contact us at hello@thepadeldraw.co.uk in the first instance. We aim to acknowledge complaints within 5 working days.

17.1 These Terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction over any dispute arising from them.

17.2 If any provision of these Terms is found to be unenforceable, the remaining provisions continue in full force.

17.3 We may update these Terms from time to time. The version published and in force at the time you enter a specific Competition applies to that entry.

18.1 Every account holder is required to make an active choice about their monthly spend limit at signup — either a specific £ amount (as low as £0, which effectively blocks all future spend until raised) or an explicit acknowledgement that no limit is set. You can change this at any time from your account dashboard.

18.2 Any decrease to a spend limit — including moving from “no limit” to a numeric cap — takes effect immediately. Any increase to an existing limit, or moving from a numeric cap to “no limit”, is held for a 24-hour cooling-off period before taking effect. Until it takes effect, the previous (lower) limit continues to apply. This is a deliberate control designed to protect against impulsive limit-raising and is standard practice under the DCMS Prize Draws & Competitions Code of Practice (clause 1.4).

18.3 Your spend limit applies to the total amount paid to us for competition entries in a single calendar month, across all Competitions. Attempts to purchase tickets that would take you over your limit are declined at checkout with a clear explanation of your remaining headroom for the month.

18.4 You may pause your account for a short period (24 hours or 7 days) at any time from your dashboard. During a pause you cannot purchase tickets or lodge free postal entries, and you will not receive marketing communications from us. Pauses expire automatically at the end of the chosen period.

18.5 You may also choose a formal self-suspension of a minimum of 6 months, via your dashboard. Formal suspensions cannot be reversed early by you and cannot be overridden by opening a new account (see clause 3.5). During a formal suspension you cannot purchase tickets, lodge free postal entries, or receive marketing communications (Code clause 1.5).

18.6 You may close your account permanently at any time. A closed account cannot be reopened and any active entries at the point of closure remain valid for that draw only.

19.1 In line with DCMS Code clauses 1.6–1.8, we monitor account activity for signs of potential gambling-related harm and misuse. This monitoring uses lightweight, threshold-based signals (for example, repeatedly hitting a spend limit each month, rapid card changes, or unusual entry frequency) and does not involve profiling for marketing purposes.

19.2 Data collected specifically for player protection and fraud prevention is used only for those purposes. It is not sold to third parties, and is not used to profile you for marketing. See our Privacy Policy for full detail.

19.3 For a plain-English guide to the player-protection tools we offer, and free confidential support if things feel off, please see our Safer Play page at thepadeldraw.co.uk/safer-play. Nothing on that page is a substitute for tailored professional advice.

19.4 Nothing in these Terms limits your rights under UK GDPR to access, correct, or object to the processing of your personal data.

20.1 The Padel Draw operates a platform-wide hard cap of £250 total spend per player per calendar month, across all Competitions combined. This cap applies regardless of the card type used (debit or credit), enforced automatically by our systems, and it is stricter than what the DCMS Prize Draws & Competitions Code of Practice requires (which only mandates a £250 monthly cap on credit-card spend). Any personal spend limit you set under clause 18 applies within — never on top of — this platform ceiling.

20.2 We do not currently operate instant-win format Competitions. If we introduce them in future, credit-card payments will not be accepted on those Competitions. Any credit-card payment received for an instant-win Competition will be refunded and no ticket will be issued.

20.3 Where a payment would breach the £250 monthly cap, we will refund the payment in full and clearly explain why. You will not be charged and no ticket will be issued.

20.4 Refunds under this clause are processed to the original payment method and typically clear within 5–10 working days. If a refund does not reach you in a reasonable time, please contact us at hello@thepadeldraw.co.uk.

The Padel Draw Ltd

Registered in England and Wales · Company No. 17363280

Registered office: Mulberry House, Shipton Oliffe, Cheltenham, GL54 4HU

Postal entries address: 5 Brayford Square, London E1 0SG (postal entries only — see clause 4)

Phone: +44 (0)115 647 0600 (weekdays, 9–5)

Contact: hello@thepadeldraw.co.uk

Website: thepadeldraw.co.uk